Privacy Policy
Effective Date: March 25, 2026
This Privacy Policy describes how High Criteria, Inc. (“HCI,” “we,” “us,” or “our”) collects, uses, and shares personal information in connection with our products, services, and business operations. By accessing or using our websites, applications, or services, you acknowledge this Privacy Policy.
1. Definitions
1.1 “Customer”
Refers to the organization that licenses, deploys, and administers HCI products and services, including courts, government agencies, municipalities, law enforcement organizations, or other authorized entities.
1.2 “Participant”
Refers to any individual who accesses or interacts with a Customer’s deployment of the Service, including but not limited to attorneys, litigants, witnesses, observers, jurors, or members of the public.
1.3 “Service”
Refers to HCI software, applications, and related technologies, including but not limited to Liberty Virtual Courtroom and associated components.
2. Role of High Criteria, Inc.
2.1 HCI develops and provides technology solutions used by Customers.
2.2 In many cases—particularly with Liberty Virtual Courtroom—HCI acts as a technology provider, not the system of record.
2.3 The Customer:
2.4 Participants access the Service at the direction of the Customer.
2.5 HCI does not control how case-related data (including recordings, transcripts, or evidence) is used or retained by the Customer.
3. Information We Collect
We may collect personal information in the following contexts:
3.1 Website and Online Service Usage
When you access our websites or applications, we may collect:
3.2 Requests, Orders, and Support
When you interact with us directly, we may collect:
3.3 Business Relationships
We may receive business contact information from Customers, partners, and suppliers, including:
3.4 Marketing and Communications
We may collect information related to:
4. Liberty Virtual Courtroom (LVC)
4.1 General Context
Liberty Virtual Courtroom is used by Customers to conduct proceedings and manage participants. The Customer controls how the Service is used, including recording and retention.
4.2 Information Provided by Participants
Participants may optionally provide:
4.3 Automatically Collected Information
We may collect limited technical data necessary to operate the Service, including:
4.4 Telephony Participation
If a Participant joins via telephone, we may collect:
4.5 Customer-Controlled Data
All recordings, transcripts, exhibits, and case-related materials are controlled by the Customer.
HCI:
5. How We Use Personal Information
We use personal information to:
6. Sharing of Personal Information
We may share personal information:
7. Third-Party Infrastructure and Services
7.1 We utilize third-party providers to support our services, including:
7.2 These providers may independently collect and process technical data in accordance with their own privacy policies.
7.3 HCI does not control third-party data collection practices and encourages review of those policies.
8. Information Security
8.1 HCI implements reasonable administrative, technical, and physical safeguards to protect personal information.
8.2 For Liberty Virtual Courtroom:
9. Data Retention
9.1 HCI retains personal information only as long as necessary to:
9.2 For Liberty Virtual Courtroom:
10. Your Rights
Depending on your jurisdiction, you may have the right to:
11. International Transfers
HCI operates globally and may process personal information in jurisdictions outside your own. Where required, appropriate safeguards are implemented.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us using the information available on our website.
The data controller, where applicable, is:
High Criteria, Inc. (Liberty Recording)
4 Geranium Court
Richmond Hill, Ontario, Canada, L4C 7M7
support@LibertyRecording.com
866-543-6432
13. Changes to This Policy
HCI may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
Continued use of the Service constitutes acceptance of the updated Policy.
This Privacy Policy describes how High Criteria, Inc. (“HCI,” “we,” “us,” or “our”) collects, uses, and shares personal information in connection with our products, services, and business operations. By accessing or using our websites, applications, or services, you acknowledge this Privacy Policy.
1. Definitions
1.1 “Customer”
Refers to the organization that licenses, deploys, and administers HCI products and services, including courts, government agencies, municipalities, law enforcement organizations, or other authorized entities.
1.2 “Participant”
Refers to any individual who accesses or interacts with a Customer’s deployment of the Service, including but not limited to attorneys, litigants, witnesses, observers, jurors, or members of the public.
1.3 “Service”
Refers to HCI software, applications, and related technologies, including but not limited to Liberty Virtual Courtroom and associated components.
2. Role of High Criteria, Inc.
2.1 HCI develops and provides technology solutions used by Customers.
2.2 In many cases—particularly with Liberty Virtual Courtroom—HCI acts as a technology provider, not the system of record.
2.3 The Customer:
- Determines how the Service is used
- Controls how data is collected, stored, accessed, and retained
- Acts as the data controller (or equivalent authority) for case-related data
2.4 Participants access the Service at the direction of the Customer.
2.5 HCI does not control how case-related data (including recordings, transcripts, or evidence) is used or retained by the Customer.
3. Information We Collect
We may collect personal information in the following contexts:
3.1 Website and Online Service Usage
When you access our websites or applications, we may collect:
- IP address
- Browser type and device information
- Operating system
- Usage activity and preferences
3.2 Requests, Orders, and Support
When you interact with us directly, we may collect:
- Name and contact information
- Details related to your request or support inquiry
- Transaction or account-related information
3.3 Business Relationships
We may receive business contact information from Customers, partners, and suppliers, including:
- Name
- Title or role
- Business contact details
3.4 Marketing and Communications
We may collect information related to:
- Event participation
- Preferences and communication settings
- Survey responses
4. Liberty Virtual Courtroom (LVC)
4.1 General Context
Liberty Virtual Courtroom is used by Customers to conduct proceedings and manage participants. The Customer controls how the Service is used, including recording and retention.
4.2 Information Provided by Participants
Participants may optionally provide:
- Name
- Case number or reference information
- Role or designation
4.3 Automatically Collected Information
We may collect limited technical data necessary to operate the Service, including:
- IP address
- Device and browser type
- Operating system
- Session connection and disconnection timestamps
- Duration of participation
- Network and performance metrics
- Service operation
- Security
- Troubleshooting
- Performance optimization
4.4 Telephony Participation
If a Participant joins via telephone, we may collect:
- Calling phone number (when available)
- Call metadata (e.g., duration, connection status)
4.5 Customer-Controlled Data
All recordings, transcripts, exhibits, and case-related materials are controlled by the Customer.
HCI:
- Does not own this data
- Does not use it for independent purposes
- Does not act as the official record custodian
5. How We Use Personal Information
We use personal information to:
- Provide and operate our services
- Maintain security and system integrity
- Respond to requests and provide support
- Manage business relationships
- Improve and develop our products and services
- Conduct internal analytics and business operations
6. Sharing of Personal Information
We may share personal information:
- Within HCI and its affiliates on a need-to-know basis
- With service providers acting on our behalf
- In connection with mergers, acquisitions, or business transactions
- Where required by law, court order, or legal process
- To protect the rights, property, or safety of HCI, Customers, or others
7. Third-Party Infrastructure and Services
7.1 We utilize third-party providers to support our services, including:
- Cloud infrastructure providers (e.g., AWS)
- Telecommunications and VoIP providers
7.2 These providers may independently collect and process technical data in accordance with their own privacy policies.
7.3 HCI does not control third-party data collection practices and encourages review of those policies.
8. Information Security
8.1 HCI implements reasonable administrative, technical, and physical safeguards to protect personal information.
8.2 For Liberty Virtual Courtroom:
- Recordings and case-related data are typically stored in Customer-controlled environments
- HCI does not maintain a centralized repository of official records
9. Data Retention
9.1 HCI retains personal information only as long as necessary to:
- Fulfill the purposes described in this Policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
9.2 For Liberty Virtual Courtroom:
- Retention of recordings and case-related data is determined solely by the Customer
- HCI retains limited operational logs for security, troubleshooting, and service reliability
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion of your data
- Object to certain types of processing
11. International Transfers
HCI operates globally and may process personal information in jurisdictions outside your own. Where required, appropriate safeguards are implemented.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us using the information available on our website.
The data controller, where applicable, is:
High Criteria, Inc. (Liberty Recording)
4 Geranium Court
Richmond Hill, Ontario, Canada, L4C 7M7
support@LibertyRecording.com
866-543-6432
13. Changes to This Policy
HCI may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
Continued use of the Service constitutes acceptance of the updated Policy.