Support

Contact Support


High Criteria provides support for Liberty Recording products based on the support level included with your purchase or active support agreement. Please refer to your license agreement or support plan for details about your coverage.


For non-urgent support requests, please email: support@libertyrecording.com


To help us respond as quickly as possible, please include:

  • The Liberty product you are using
  • A clear description of the issue
  • Any error messages you received
  • Relevant screenshots, logs, or diagnostic details
  • Your organization name and contact information


We make every effort to respond to support emails within one business day.


Telephone support may be available for urgent matters, depending on your support plan. If your organization has telephone support coverage, please contact us by phone using the information on our contact page.


For security reasons, lost license key requests must be submitted by email. License key information will not be provided over the phone.

Contact Support Form

*

*

*

*

Support for Windows

High Criteria develops and supports Liberty Court Recorder for Windows-based courtroom recording, hearing room recording, interview recording, and public meeting recording environments.


For the current release of Liberty Court Recorder, High Criteria provides software updates and support for a minimum of five years from the release date.


During the first year after purchase, updates and support are included at no additional cost. Customers may also purchase extended support for additional years. Once the extended support period ends, continued support for that version is not guaranteed.


High Criteria may also release software updates as needed to maintain product reliability, improve functionality, address compatibility issues, or support changes in Windows and related technologies.

Manufacturer's Warranties

Some hardware devices sold with Liberty Recording systems are covered by manufacturer warranties. Warranty terms vary by product and manufacturer.


Examples may include foot pedals, headset devices, microphone accessories, and telephone recording adapters. Warranty coverage typically applies to manufacturing defects and does not cover damage caused by accident, misuse, abuse, improper installation, or shipping costs.


Please contact High Criteria for current warranty details on specific hardware products.