Liberty Recording Partner Program

Liberty Recording works with qualified partners who understand the needs of courts, government agencies, and justice-sector organizations.

Because our products are sold into specialized environments, we do not operate an open reseller program. New partner applicants are reviewed carefully to ensure they have the judicial market experience, customer relationships, sales capability, and support readiness necessary to represent Liberty Recording professionally.

Our partner program is structured in stages. This allows prospective partners to demonstrate fit before being approved for formal reseller or dealer status, while helping protect customer experience, maintain strong existing channel relationships, and ensure Liberty Recording is represented accurately in the judicial market.

Program Overview

Organizations accepted into the Liberty Recording Partner Program generally begin as Prospective Resellers. After demonstrating qualified sales activity and appropriate customer support capability, they may be considered for Authorized Reseller status. Higher-volume partners may later be considered for Dealer status.

Meeting a sales threshold does not automatically guarantee advancement. High Criteria, Inc. reviews each partner based on business fit, market coverage, customer relationships, support capability, professionalism, and alignment with company goals.

Program Stages

1. Prospective Reseller

The Prospective Reseller stage is the initial qualification period for new partner applicants. This period typically lasts for the first twelve months after acceptance into the program, unless otherwise agreed in writing. During this time, the prospective reseller may introduce qualified opportunities to High Criteria, Inc. and assist with business development activity in approved markets or accounts.

During the Prospective Reseller period:

• Sales are processed directly by High Criteria, Inc.
• Qualified applicant-led sales may be eligible for a finder’s fee.
• High Criteria, Inc. evaluates the applicant’s judicial market experience, sales activity, customer relationships, communication, professionalism, and support readiness.
• Prospective Reseller status does not guarantee future approval as an Authorized Reseller or Dealer.

To be considered for Authorized Reseller status, a Prospective Reseller must generate one of the following during the first twelve-month qualification period:

• $20,000 in Liberty Recording product sales at MSRP pricing; or
• 10 Liberty Recording software licenses sold at MSRP pricing

Qualifying sales must be documented and attributable to prospective reseller-led activity, including customer introductions, account development, sales assistance, or other approved business development efforts.

2. Authorized Reseller

Organizations that successfully complete the Prospective Reseller qualification period may be considered for approval as an Authorized Liberty Recording Reseller. Authorized Resellers are expected to maintain an active and professional role in the sales and support process for customers they originate.

Authorized Resellers are expected to:

• Represent Liberty Recording products accurately and professionally
• Develop qualified sales opportunities in approved markets or accounts
• Follow approved pricing, sales, and marketing guidelines
• Maintain regular communication with High Criteria, Inc.
• Provide first-level support for customers they originate, unless otherwise agreed in writing
• Coordinate escalation of advanced technical issues to High Criteria, Inc. when appropriate
• Respect existing Liberty Recording customer relationships, reseller relationships, and market coverage

First-level support may include initial customer intake, basic product questions, usage assistance, issue triage, escalation coordination, and timely customer follow-up.

3. Authorized Dealer

Authorized Resellers that demonstrate higher annual sales activity may be considered for Authorized Dealer status. To be considered for Authorized Dealer status, an Authorized Reseller must sell at least $50,000 in Liberty Recording software licenses within a calendar year. Authorized Dealer status may include additional commercial benefits, expanded sales coordination, and access to dealer-specific program materials or pricing, where applicable.

Approval as an Authorized Dealer is subject to review by High Criteria, Inc. and may depend on annual sales performance, customer support capability, implementation experience, market coverage, and overall channel fit.

Finder’s Fee During the Prospective Reseller Period

• During the Prospective Reseller qualification period, approved applicant-led sales may be eligible for a 10% finder’s fee based on MSRP pricing.
• Finder’s fees apply only to qualified sales that are documented, approved by High Criteria, Inc., and processed in accordance with the applicable agreement.
• Finder’s fee eligibility does not constitute reseller authorization and does not guarantee future acceptance into the Authorized Reseller or Authorized Dealer program.

Before You Apply

The Liberty Recording Partner Program is intended for established organizations with meaningful experience serving courts, judicial agencies, government entities, or related public-sector customers.

Applicants should be prepared to demonstrate:

• Relevant judicial, court technology, AV, transcription, conferencing, or government technology experience
• The ability to identify and develop qualified Liberty Recording opportunities
• A professional business presence and the ability to enter into a formal partner agreement
• Support readiness for customers they originate, particularly if later approved as an Authorized Reseller or Dealer
• Alignment with Liberty Recording’s customer standards, existing channel relationships, and market coverage

High Criteria, Inc. may request additional information after reviewing the initial application.

Prospective Reseller Application Requirements

To be considered for the Liberty Recording Partner Program, an applying organization should demonstrate the following:

1. Judicial Market Experience

The applicant must have at least five years of experience working with, selling to, supporting, or consulting for the judicial market.

Relevant experience may include work with:

• Courts and judicial agencies
• Clerks’ offices
• Court administration departments
• Probation, corrections, or related government entities
• Public-sector technology procurement
• Courtroom audio, video, recording, conferencing, transcription, or case-management workflows

Applicants should be able to demonstrate a practical understanding of judicial workflows, public-sector procurement processes, and the operational needs of court customers.

2. Established Business Requirement

The applicant must be an established business entity in good standing and capable of entering into a formal reseller, dealer, or referral agreement with High Criteria, Inc.

Applicants should be able to demonstrate:

• Active business registration
• A history of serving customers in a professional capacity
• Appropriate business insurance, where applicable
• An established website or professional online presence
• The ability to manage customer relationships and sales opportunities responsibly
• Alignment with Liberty Recording’s product positioning, customer standards, and channel expectations

3. Sales Qualification Requirement

Before being considered for full reseller status, the applicant must demonstrate the ability to generate qualified Liberty Recording opportunities.

The applicant must achieve one of the following within a calendar year:

• $20,000 in Liberty Recording product sales at MSRP pricing; or
• 10 Liberty Recording software licenses sold at MSRP pricing

Qualifying sales must be attributable to applicant-led activity, including customer introductions, account development, sales assistance, or other approved business development efforts.

During this qualification period, sales are processed directly by High Criteria, Inc. Qualified applicant-led sales may be eligible for a 10% finder’s fee, subject to approval and the terms of the applicable agreement.

4. Customer Support Capability

The applicant must have dedicated staff capable of providing first-level customer support for customers they introduce or support.

First-level support may include:

• Initial customer intake
• Basic product questions and usage assistance
• Issue triage
• Coordinating escalation to Liberty Recording support when needed
• Tracking customer inquiries and ensuring timely follow-up
• Maintaining a professional support experience

Unless otherwise agreed in writing, approved reseller partners are expected to provide first level support for customers they originate.

5. Channel Fit

High Criteria, Inc. may evaluate applicants based on business fit, market coverage, existing customer or reseller relationships, competing or complementary product lines, support capability, and alignment with Liberty Recording’s customer standards.

Program Expectations

Partners accepted into the Liberty Recording Partner Program are expected to:

• Represent Liberty Recording products accurately and professionally
• Avoid misrepresenting product capabilities, pricing, licensing, or support obligations
• Maintain knowledge of judicial market needs and customer workflows
• Follow approved pricing, sales, and marketing guidelines
• Communicate regularly with High Criteria, Inc. regarding opportunities, customer feedback, and support matters
• Protect the customer experience throughout the sales and support process
• Respect existing reseller relationships, customer relationships, and account coverage

Review and Approval

Submitting an application does not guarantee acceptance into the Liberty Recording Partner Program.

Meeting a sales threshold or minimum qualification standard does not automatically guarantee advancement to Authorized Reseller or Authorized Dealer status.

All applications and partner status changes are subject to review and approval by High Criteria, Inc. High Criteria, Inc. may approve, decline, limit, or terminate participation based on business fit, market coverage, customer support capability, existing reseller relationships, sales performance, professionalism, or alignment with company goals.

Summary

The Liberty Recording Partner Program is designed to create strong, sustainable partner relationships while ensuring courts and government customers receive a consistent, high-quality experience.

In general:

• New applicants begin as Prospective Resellers.
• Prospective Resellers may be considered for Authorized Reseller status after demonstrating qualified sales activity during the first twelve-month qualification period.
• Authorized Resellers are expected to provide first-level support for customers they originate.
• Authorized Resellers that sell at least $50,000 in Liberty Recording software licenses within a calendar year may be considered for Authorized Dealer status.

For questions, please contact us at sales@libertyrecording.com.